Common queries answered
Frequently asked Questions
We exclusively collaborate with top-tier distribution partners like UPS to guarantee the secure and punctual delivery of your orders. Each week, we seamlessly dispatch thousands of packages worldwide, ensuring a flawless process. Our products are discreetly packaged, void of any markings, safeguarding your privacy. Enjoy global UPS Express delivery within 2-5 days, priced at €14.95 for orders under €100 and free for orders exceeding €100. With a 95% European delivery rate within three business days, you’ll receive automated shipping updates via email and can track your order on UPS.com. Rest assured, all shipments are fully insured by UPS, covering any unforeseen incidents during transit. Please verify local regulations before ordering, as we won’t replace packages held by customs or other authorities. For queries or special requests, feel free to contact us for further assistance.
Contact us via email within 24 hours from your purchase and we will sort the change of address for you.
We will send you the relevant information together with tracking information for your convenience.
Drop us an email: mytranquine@gmail.com
Contact us via email within 24 hours from your purchase and we will sort the change of address for you.
Please verify local regulations before ordering, as we won’t replace packages held by customs or other authorities. For queries or special requests, feel free to contact us for further assistance.